Brookside Picture Retake Day

Volunteer to help:https://www.signupgenius.com/go/10C0E4AA4AF2AA5F5C61-60956313-brookside#/

Retakes, Make-Ups & Refunds

Who can have retakes:

• Students who bring back their original photo package (except the class photo).

Photo make-ups:

• Any student who was absenton picture day may be photographed, even if they haven't paid yet.

Refunds:

• Refunds are only processed onretake day.

• Students must return their original photos(except the class photo) to the photographers for a refund.

• If a student takes a retake, no refund will be available afterward.

Frequently Asked Questions

Q: Can a class photo be retaken?
A: Only if theteacher was absent on photo day.

Q: What if a family is missing items from their order?
A: Email:assistance@oec-pta.org-- we're happy to help!

Additional Notes

If you returned a pre-order by picture day:

• Your photos should already be delivered.

• You may still choose a retake, but no refund will be issued if you don't like the second photo (per Class Act's policy).

• To receive a refund instead of a retake, return your original package on retake day.

If you didnotpre-order:

• You'll receive a proof along with the 5"x7" class photo (about four weeks after picture day).

• You can then:

  • Order online (shipped to your home, includes shipping fee),or

  • Return thepre-order formonretake dayto have photos sent home viabackpack mail(no shipping fee).

• Proofs arenot available online-- only as printed samples in backpack mail.

If you turned in a pre-order formafterphoto day:

• Your order will be processed onretake day.

• Photos will arrive3-4 weekslater via backpack mail.

• To receive them faster, contactassistance@oec-pta.orgto pay the shipping fee.